Privacy policy

1 Introduction

At Fuel It AS (from now on referred to as “Fuel It”) we take your privacy seriously. We always have your privacy and our responsibilities in mind when we collect and process your personal data. Personal data is data that can be linked to you, which we collect when you buy and use our products and services. We are responsible for handling all such data in a secure and user-friendly manner, which meets the legal requirements and your expectations as a user.

Fuel It is the responsible data processor, meaning the business responsible for the processing of the personal data described in this policy. In this policy you will find thorough information about how we collect, store and use personal data.

2 Our purposes for processing personal data

Fuel It collects and uses data to provide the best-quality products and services to all our users. We use data to:

When we process data, our primary task is to do so in a safe and sound manner, which aligns with the expectations of our users. We must also meet a number of requirements in Norwegian and European legislations. Among other things, all processing of personal data require a purpose and a basis for processing. We must also make sure to delete the data we have stored about you when the purpose of the processing is achieved.

3 Types of personal data processed by Fuel It

When we process data, our primary task is to do so in a safe and sound manner, which aligns with the expectations of our users. We must also meet a number of requirements in Norwegian and European legislations. Among other things, all processing of personal data require a purpose and a basis for processing. We must also make sure to delete the data we have stored about you when the purpose of the processing is achieved.

3.1 When making a purchase from our online shop

When you shop on our websites we ask you to provide:

If you choose to create an account, we store the information you provide so that you can save time the next time you buy something from our online shop.

If you choose to pay by invoice (for organisations only) when you buy something from our online shop, we ask you to provide:

3.2 When purchasing a FuelBox subscription

When choosing to subscribe to the digital FuelBox, we ask you to provide:

Organisations that enter into a subscription agreement for FuelBox Pro with associated invoice agreement are asked to provide:

When you become a FuelBox Pro user through connecting to an organisation’s subscription, we ask you to provide:

3.3 When visiting our digital platforms

When you visit our websites or use digital FuelBox, cookies are installed on your device. Cookies collect information about your use of our digital platforms.

When you visit our websites or use digital FuelBox, cookies are installed on your device. Cookies collect information about your use of our digital platforms.

4 How we use cookies

When you visit our websites or use digital FuelBox, cookies are installed locally on your device (PC, mobile phone or tablet). Fuel It uses cookies for three purposes:

When you visit our websites or use digital FuelBox, we install cookies that are necessary for you to use our digital platforms. If you have allowed cookies in your browser, we may also install cookies that serve other purposes, such as statistics and analysis or usability. You can withdraw your consent to cookies anytime.

Please note that there may be installed cookies that are not documented in this policy.

Statistics tools

To develop and improve our digital platforms, we use Google Analytics (provided by Google, Inc) and Hotjar (provided by Hotjar Ltd.) to measure traffic and behaviour. We manage these tools using Google Tag Manager (provided by Google, Inc). Google Analytics and Hotjar use cookies to analyse how visitors to our digital services make use of these. The information that is being collected is processed in anonymised and aggregated form. This means that the information cannot be traced back to individual users and will not be processed individually.

Further information about which cookies are used:

If you do not want Fuel It to collect anonymous data from you, you have the option to opt out:

Content management systems

The content management systems we use also install cookies on your device when you visit our digital platforms. We use WordPress for our websites and Netlify for our digital FuelBox solution.

Further information about which cookies are used:

Managing cookies

In your browser settings you can find an overview of all cookies stored on your device. From there, you can block or allow cookies from the websites you visit.

5 Our use of data processors

We use service providers that perform certain tasks for us. Some of these service providers will have access to the personal data that Fuel It has collected. The service providers are data processors for Fuel It, but it is still Fuel It that is responsible for the processing. The data processing company can only process the personal data for the purpose of providing Fuel It with the service in question. They are prohibited from using the personal data in any other way than as agreed. We have contracts with all suppliers that process personal data for which we are responsible, which ensures that the data is processed in a justifiable manner.

We use service providers for tasks like managing our digital platforms, handling shipments and product returns, and to provide the payment services.

To manage payments made on our digital platforms, we use payment services from Bambora. The payment information you provide when purchasing products or services from Fuel It is encrypted by the payment service providers and is never available to Fuel It’s employees. The payment service provider has its own terms and procedures for processing personal data. You can access these when you choose the payment method on our websites or by following the link: https://www.bambora.com/privacy-policy/

6 Storing and deleting personal data

All personal data that Fuel It collects is stored and processed in a safe and secure manner. We have established and documented procedures and measures to ensure the integrity, accessibility and confidentiality of the data.

Only selected employees of Fuel It have access to our customers’ personal data. Access is regulated through access control and passwords.

When you make a purchase in our online shop or purchase a digital FuelBox subscription, the payment service provider stores and processes the payment information you provide. Fuel It retrieves reports from the payment service providers to manage purchases and in connection with accounting reporting. However, the reports only contain transactional data in the form of date, item and value. The reports never contain identifying personal data or payment information.

We will delete personal data when it is no longer necessary for us to process it. This varies depending on the purpose of the data processing.

When you purchase products or services from Fuel It on our digital platforms, Fuel It has an obligation to retain the data provided in accordance with the requirements of the Norwegian Accounting Act, which applies at all times. As of January 2020, Fuel It must store customer details and transaction data for five years. As soon as the retention obligation expires, we will delete any identifying data we have stored about you.

If you have consented to the processing of your personal data for a specific purpose, such as for receiving newsletters from Fuel It, you can withdraw your consent anytime. We will then stop processing the data that the consent applies to. We have deletion procedures that ensure that your personal data is deleted within 30 days of withdrawing your consent. If you are a FuelBox subscriber, you can easily manage your consent in My account. You can also withdraw your consent by following the unsubscribe link in the marketing communications you receive by email.

7 Your rights

You have the right to access any personal data that we have stored about you, and the right to ask for the data to be corrected or deleted. You are also entitled to information about the processing Fuel It conducts, which is described above. You also have the right to require a limitation to the processing of your personal data and may, under certain conditions, object to the further processing of your personal data or require your personal data to be transferred to yourself or another data processor (data portability).

In cases in which we process your personal data based on your consent, you have the right to withdraw your consent anytime. You also have the right to oppose the processing of your data, for example for purposes such as direct marketing and newsletters. In certain circumstances, you also have the right to have your personal data deleted or blocked. This does not apply in cases where Fuel It is required by law to preserve or process the data, or when the data is necessary for Fuel It to fulfil an agreement with you.

We have a common interest in ensuring that the data we have stored about you is accurate and complete. If you wish to make changes or otherwise exercise your rights, you can contact us at post@fuelboxworld.com or +47 959 78 064.

8 Contact Fuel It

If you have any questions related to Fuel It’s processing of personal data, would like access to your data or wish to request that we correct or delete data we have stored about you, you can contact us by sending an email to post@fuelboxworld.com or phone +47 959 78 064.

This privacy statement was updated 31.12.2020. We reserve the right to change our privacy policy from time to time.

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